Biozenic Design Studio
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Ops · Canopy

The command center. Two taps on the board.

The whole job lives in Canopy: prospect → walkthrough → proposal → dispatch → execution time → invoice → account follow-up. Kelly and management see the same board. The two buttons route and decide on it. Trace finds. Email sends. Canopy holds after she tags.

Approve the day. Needs you.On the command board — Dispatch → Execution, or the stuck call. Not a second app.
Open the V1 demoCommand board, Book, Away. Full pipeline. Two buttons on top. Not the live book, not Odoo. Open →

What sits next to it

Same spine. Different jobs. Do not merge them.

Trace finds. Tags before anything lands here.
Email sends. Canopy does not blast.
SEO / SEM + social on the same calendar. Jana stays in.
Shop enquiries can land as New. Not this board.
Odoo one-way import, then kill.

How it holds the four categories

Inherited from the segment spine. No second taxonomy.

Property

Office-portfolio PMs. Compounding parent.

Firm = account. Buildings = children. Occupiers optional under a building. Gift catalog, amenity, invoice, multi-building dispatch.

Architecture (CRE)

The space, not the landlord.

Specifier. Track projects referred. Not a maintenance contract. Peer, samples, get into the drawing.

Occupiers

Life science, office managers, Apple / tech in the building.

One workplace, faster cycle. Never filed under Property.

Community

IIDA, Biocom, events.

Not an account. Awareness that feeds the pipeline.

Build sequence

Spine lock first — five named examples, who invoices vs dispatches, Odoo dump. Then three layers. Away View last, on a real book.

Phase 1

The Book

Weeks 1–3

Accounts, command board, jobs.

  • Parent / building / occupier
  • Prospect → walkthrough → proposal → dispatch → execution → invoice → follow-up
  • Gift, install, maintenance, workshop
  • Tagged Trace import only
Phase 2

The Ground

Weeks 3–6

Dispatch and execution time. Region + calendar, not a group text.

  • The day’s route by region
  • Hours on the job
  • Dispatch column → Execution — what Approve the day fires
Phase 3

Away View

Weeks 6–8

Two taps on the live board. Shippable Canopy.

  • Approve the day = Dispatch → Execution
  • Needs you = stuck proposal, invoice exception, overdue follow-up
  • Same board Kelly and management already see

The two buttons

They sit on the command board. They route and decide. They are not a second CRM.

Approve the day

Jobs already routed by region and calendar. One tap sends the crew.

Needs you

The one or two calls that are actually the owner’s. Everything else already ran.

Spine lock — before code

She glances. She names. That is the spec.

Not in v1

Client portal, live GPS, QuickBooks, two-way Odoo, email blasts, auto-create from Trace, holiday send, shop checkout, MOSCODE, AR, Botanica. Later, if she wants them.